Contact Your Loan Servicer
Your loan servicer is your primary point of contact for questions about your loan account. They have full access to your account details and can help resolve issues.
Federal and private loans held by Access Group are serviced by Xerox Education Services (formerly known as ACS).
If you have a private or federal loan that is current, and have an inquiry or wish to make a payment, you can contact them here: acs-education.com
Or, if you have a question about any loan type or status, please call the corresponding number below:
|Current Private Loan Servicing||800-508-0806|
|All Federal Loan Servicing||800-835-4611|
|Both Private and Federal Loan Servicing||800-508-0806|
|Private Loans that are 16 to 179 days past due||855-321-3938|
|Private Loans that have defaulted (180 days +) and have been assigned to a collection agency||Loan Recovery Team:
|Private Loans that have been defaulted (180 days +) and are being serviced by Access Group Education Lending||Loan Recovery Team: